Who we are
Suggested text: Our website address is: http://localhost/educrat_tutor.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Privacy Policy
Shajarah Institute (“we”, “our”, “us”) is committed to protecting the privacy and personal information of all users, students, customers, and visitors who interact with our website, services, platforms, and payment systems. This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We may collect the following categories of personal information when you register, enroll, make a purchase, or interact with us through any channel:
- Full name and CNIC/ID number (where applicable)
- Phone number and WhatsApp contact
- Email address
- Billing and/or shipping address
- Payment information (processed exclusively via secure, third-party payment gateways — we do not store raw card data)
- Device and browser information collected automatically via cookies or analytics tools
- Communication records such as messages, queries, or feedback submitted through forms or direct contact
- Any additional information you voluntarily provide during enrollment, surveys, or correspondence
2. How We Use Your Information
The information we collect is used solely for legitimate operational and service-related purposes, including but not limited to:
- Processing enrollments, registrations, orders, and payments
- Providing access to educational programs, workshops, and learning materials
- Delivering physical products such as books and Islamic learning materials
- Sending transactional communications including order confirmations, receipts, and scheduling updates
- Responding to queries, support requests, and complaints
- Improving the quality, accessibility, and user experience of our services
- Complying with applicable legal and regulatory obligations
- Sending periodic updates, announcements, or promotional communications – which you may opt out of at any time
We will never use your information for purposes unrelated to our services without your explicit consent.
3. Data Protection & Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to safeguard it against unauthorized access, loss, alteration, or disclosure.
We do not sell, rent, trade, or otherwise transfer your personal information to any third party for commercial purposes.
Your data may be shared only with trusted, vetted service providers — such as licensed payment processors and courier services – strictly to the extent necessary to fulfill your order or service request. Such third parties are bound by confidentiality obligations and are not permitted to use your data for their own purposes.
Data is retained only as long as necessary for the purposes outlined in this policy, or as required by applicable law.
4. Third-Party Services
We may utilize third-party services including payment gateways, courier and logistics companies, analytics platforms, and communication tools to support our operations. These service providers operate under their own privacy policies, and we are not responsible for their independent data practices.
We encourage you to review the privacy policies of any third-party service you interact with through our platform.
5. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance functionality, analyze usage patterns, and improve user experience. You may disable cookies through your browser settings; however, doing so may affect certain features of the website.
6. User Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal data, subject to applicable legal obligations
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us through our official communication channels.
7. Consent
By accessing our website, enrolling in our programs, or using our services, you acknowledge that you have read, understood, and consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, we request that you refrain from using our services.
8. Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with a revised effective date. We recommend reviewing this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.
